Question 1

How quickly does support reply?

Accepted Answer

Most messages get a reply within minutes. Anything that needs a closer look, like a bug or a payment trace, takes longer.

Question 2

How to get a faster reply?

Accepted Answer

Include the account email and keep it to one question per message. For an account issue, add the Evaluation ID and describe the problem. For a payment issue, add the transaction hash and details like amount, time, address, and network. For anything visual, add a screenshot.

Question 3

How to report a bug?

Accepted Answer

Email support@numagera.com with the page URL and the steps to reproduce the problem. For anything visual, add a screenshot. For functional bugs, add browser console logs (F12 → Console). Clear steps get a fix out faster.

Question 4

How to trace a missing payment?

Accepted Answer

Check the payment status in the dashboard. A sent payment shows a transaction hash. Paste it into a block explorer: • BscScan for BEP-20 transactions • Etherscan for ERC-20 transactions • PolygonScan for Polygon transactions • Arbiscan for Arbitrum transactions • BaseScan for Base transactions • Solscan for Solana transactions If the chain shows no movement after a few hours, send the hash to support and that is enough to start a trace.

Question 5

Is there a phone line?

Accepted Answer

Support runs on email and Telegram. Both keep the full context and a record of every request. Written details usually help resolve issues faster than callbacks.

Question 6

How to start a partnership?

Accepted Answer

For joint marketing initiatives and product collaborations send a message to support@numagera.com with a tight proposal: what’s offered, rough scale, what’s needed from Numagera. Rambling ‘this will be huge’ pitches get ignored. Specific proposals get a reply, even if ‘not now’.

Ways to reach Numagera

Telegram

Email

Brief answers

Get in touch